Please check our FAQ page to see if your question has been answered there. If not, please use the contact form at the bottom of this page.
Are you having technical difficulties with our site?
Although we make every effort to keep Build a Menu compatible with all versions of every major web browser, if you are having trouble viewing any part of our site, the following instructions should take care of it.
1. Try using a different browser. If the issue is resolved, you're all set. If not, try the next step.
2. Use the F5 button on your keyboard to refresh your page. Is the issue resolved? If not, we want to help! Please use the contact form below and we will assist you as quickly as possible.
3. If you're on a mobile device, you may prefer to user our mobile app and can find it by searching for Build a Menu in the iTunes or Google Play Store.
Requesting a refund?
We are happy to stand behind our 30 day money-back guarantee. If you have cancelled your membership during the first 30 days, please email to request your refund and it will be processed within the week. We do not, however, process refunds outside the 30 day trial period. Please cancel your membership before contacting us.
Please know that as stated in the sign up process, all memberships are automatically renewed and it is up to each member to cancel the membership when they're ready. We do not refund money beyond the 30 day trial period. We put that money to very good use in our Plan a Menu, Help a Child program and therefore will not be able to refund money for members who do not cancel before the next billing cycle happens. We thank you for your understanding and not requesting a refund beyond the 30 day trial period.
If you would like to cancel your membership, please know that per our Terms of Agreement, we ask members to cancel their own memberships. You can do this by simply going to "My Account" at the top of the page and following the cancellation link.
Want to change your membership subscription to a different plan?
Changing your plan (i.e. monthly, yearly, etc.) is simple. All you need to do is go to "My Account" at the top of the site and click on the cancellation button. (It's OK! We know you're coming right back!) Once you've followed the process to cancel that membership plan, you can register again using the same username to sign up again with the new plan. By using the same account, you'll retain all your menu history and custom recipes you've entered. Easy-Peasy!
Does your account appear to have been double charged?
Our payment system is set up to perform an initial preauthorization charge, while the actual charge is not completed until later during the night. At that time, the preauthorization charge is immediately voided, though it may take up to 24 hours for it to no longer show on your bank account. During that time, it will look like a double charge, though it actually is not and will be gone by the next day. If you have any questions concerning this, please feel free to use the contact form below to reach us.
For inquiries concerning Billing, Menus, our Affiliate Program or comments/questions about your membership, please use the following contact form.
Our goal is to answer all inquiries as quickly as possible, but please allow 24 hours for us to reply.